— 01 / ORDER PROCESSING

All orders are processed within 1–2 business days.

Orders are not normally shipped or delivered on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information where tracking is available.

— 02 / SHIPPING TIMES

Estimated delivery times:

• Portugal — 1–3 business days
• Europe — 5–8 business days
• United Kingdom — 5–10 business days
• United States & International — 7–14 business days

Delivery times are estimates and may vary depending on the destination, customs processing, carrier delays, public holidays, or periods of high demand.

— 03 / SHIPPING COSTS

Shipping costs are calculated at checkout based on the destination country and the selected shipping method.

Free shipping may be available for selected regions and minimum order amounts. Any applicable free shipping offer will be displayed on our website or at checkout.

— 04 / CUSTOMS & DUTIES

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country and applicable regulations.

Unless otherwise stated at checkout, any customs duties, import taxes, or additional charges imposed by the destination country are the responsibility of the customer.

— 05 / LOST OR DELAYED PACKAGES

Delivery times are estimates and may be affected by circumstances outside our direct control, including carrier delays, customs processing, weather conditions, or other unforeseen events.

If your package is significantly delayed, appears to be lost, or you have not received it within a reasonable timeframe, please contact us at support@vekt.store so that we can assist you.

Nothing in this Shipping Policy limits any mandatory consumer rights applicable under Portuguese or European Union law.

— 06 / INCORRECT SHIPPING INFORMATION

Please ensure that all shipping information is correct before completing your order.

If an order cannot be delivered because incorrect or incomplete shipping information was provided by the customer, additional shipping costs may apply if the order needs to be reshipped.

Where applicable, we will contact the customer to determine the appropriate solution.